| 1 | You have the right to considerate and respectful care, regardless of disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ethnicity, socioeconomic status, veteran status, family status or other protected status. This includes interpreter services and assistive devices when needed. | This hospital works to provide care efficiently and fairly to all patients and the community. You and your visitors are responsible for being respectful of the needs of other patients, staff, and the hospital. |
| 2 | You have the right to appropriate pain assessment and management. | You have a responsibility to cooperate with staff efforts to assess and manage your pain as safely as possible. |
| 3 | You have the right to be well-informed about your illness, possible treatments, and likely outcome and to discuss this information with your doctor. You have the right to be addressed by your preferred name, to know the names and roles of people treating you, and to participate in the development of your plan of care. | You are responsible for providing information about your health, including past illnesses, hospital stays, and use of prescription and over-the-counter medicines, including vitamins and herbal supplements. You are responsible for asking questions when you do not understand information or instructions. |
| 4 | You have the right to consent to or refuse a treatment, as permitted by law, throughout your hospital stay. If you refuse a recommended treatment, you are entitled to other appropriate care and services that the hospital provides or transfer to another health care provider. | If you believe you cannot follow through with your treatment, you are responsible for telling your doctor. |
| 5 | You have the right to have advance directives, such as an Advance Care Plan or Appointment of Healthcare Agent. These documents express your choices about your future care or name someone to decide if you cannot speak for yourself. It is the policy of University of Tennessee Medical Center to honor advance directives. | If you have a written advance directive, you should provide a copy to the hospital, your family, and your doctor. You are responsible to think about your wishes for care at the end of life and to communicate your wishes to your family as well as to caregivers. |
| 6 | You have the right to privacy, safety, and security. The hospital, your doctor, and others caring for you will protect your privacy, safety, and security as much as possible. | You have a responsibility to accept those intrusions on your privacy that are necessary for providing care. You have a responsibility to protect the privacy and security of others. You are responsible for securing your own valuables. |
| 7 | You have the right to expect that treatment records are confidential unless you have given permission to release information or reporting is required or permitted by law. When the hospital releases records to others, such as insurers, it emphasizes that the records are confidential. | You have a responsibility to be open and honest with caregivers. You have a responsibility to give permission for release of your records when this is necessary for coordinating your care or for arranging payment. |
| 8 | You have the right to review your medical records and to have the information explained, except when restricted by law. | It is your responsibility to ask questions about anything you do not understand. |
| 9 | You have the right to expect that the hospital will give you necessary health services to the best of its ability. Treatment, referral or transfer may be recommended. If transfer is recommended or requested, you will be informed of risks, benefits, and alternatives. You will not be transferred until the other facility agrees to accept you. In the event of a disaster, you may be evacuated to another facility. The facility will be selected based on your condition and the services available. | You have a responsibility to make reasonable requests for service. |
| 10 | You have the right to reasonable continuity of care during hospitalization and appropriate follow-up after your discharge. | You share the responsibility to cooperate in arranging for continued care and appropriate follow-up. |
| 11 | You have the right to be told of realistic care alternatives when hospital care is no longer appropriate. | Your health depends not just on your hospital care but also, in the long term, on the decisions you make in your daily life. You are responsible for recognizing the effect of lifestyle on your personal health. |
| 12 | You have the right to ask and be informed about the existence of business relationships among the hospital, educational institutions, other health care providers, or payers. | You have a responsibility to make a reasonable evaluation of these relationships. |
| 13 | You have the right to consent or decline to take part in research involving your care. If you choose not to take part, you will receive the most effective care the hospital otherwise provides. | You have a responsibility to consider the benefits of involvement in any research that your doctor might propose. |
| 14 | You have the right to know about hospital rules that affect you and your treatment. | You have a responsibility to read and follow hospital rules. |
| 15 | You have the right to be informed about estimated hospital charges and payment methods. | You are responsible for providing information for insurance and working with the hospital to arrange payment when needed. |
| 16 | You have the right to know about the availability of hospital resources, such as patient representatives or advocates, or ethics committee that can help you resolve problems and questions about your hospital stay and care. | You are responsible for making wise use of hospital resources. |
| 17 | You have the right to access protective services, which include guardianship and advocacy services, conservatorship, and adult and child protective services. | You are responsible for making wise use of these services. |
| 18 | You have the right to be free from mental and physical abuse, neglect, or harassment. | You have the responsibility to report abuse, neglect, or harassment. |
| 19 | You have the right to choose who visits you, and have your visitors be allowed full and equal visitation privileges regardless of disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ethnicity, socioeconomic status, veteran status, family status or other protected status. | You are responsible for communicating your wishes regarding visitation to your caregivers. |
| A hospital serves many purposes. Hospitals work to improve people's health; treat people with injury and disease; educate doctors, health professionals, patients and community members; and improve understanding of health and disease. In carrying out these activities, The University of Tennessee Medical Center works to respect your values and dignity. |
